Hello and welcome to the My Homecare Portsmouth website.
Our Home Carers are available throughout Portsmouth and the surrounding areas. We provide a comprehensive care service for people who need our help and assistance. From simple visits for domestic assistance, through to full complex 24 hour care packages.
We provide care services including Live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.
My Homecare Portsmouth is a private limited company. It was established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Portsmouth area. Currently undergoing registration with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.
My Homecare Portsmouth Initial Needs Assessment :-
Our experienced Branch Managers will discuss your circumstances confidentially so they may help :-
Contact your local Portsmouth branch on
01329 227436 for more details.
Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.
Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.
The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client. Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.
Regular reviews of care and support we provide start from day one and will continue throughout your time with My Homecare. We expect to complete a formal face to face review every 3 month as well as making regular telephone quality checks. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.
A copy of our Review Policy detailing how and when we will review your care is available from the office.
If you are not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.
If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.
Most people prefer to remain in the privacy and comfort of their own home, but with a level of support of assistance from a carer to help them maintain their independence.